Our friends at Gartner just released their annual Magic Quadrant report on Enterprise Content Management and it has some interesting things to say about the state of content and records management and SharePoint as a driving force in the market.
Interestingly, Gartner notes that even though the global economy has been in a prolonged recession the last few years, spending on enterprise content and records management actually grew on a year after year basis. Spending was up 5.1% in 2009 and increased again by 7.6% last year. Moreover, they predict growth will continue at an impressive compound annual rate of 11.4% through 2015. (Hey, maybe my kids will go to college after all!)
Gartner says its clients use ECM solutions to meet a number of productivity objectives, including regulatory compliance and e-discovery goals. One of the keys to reaching these goals, they say, is an ‘integration with Microsoft Office Suite for management of new and collaboratively authored content’. This is apparently true regardless of the ECM solution being used.
As for SharePoint as an ECM solution, Gartner says that over half the inquiries they receive about ECM solutions include a discussion of SharePoint. Also, fully one-third of their client base is using SharePoint as the core of their records and content management strategy.
Gartner cautions that many organizations see a continued need to add third-party tools to SharePoint 2010 to realize an acceptably robust enterprise ECM solution. This may be true, but I would argue that this is also the case for most of the other major ECM solutions and Microsoft’s extensive partner ecosystem allows customers to chose the SharePoint features they would like to extend without paying for additional functionality that may provide them no additional value.
Some of the strengths Gartner found in SharePoint 2010 include features and functionality that directly affect its records management capabilities. These strengths include greater content management, taxonomy, metadata and search capabilities.
As usual, this report makes for pretty compelling reading for anyone in the content and records management business. If you aren’t a Gartner client, you might want to go here to get a full copy of the report.
October 28, 2011 at 3:45 pm
Great point, Don, regarding the need to integrate third-party tools to satisfy an organization’s business and compliance needs. This has been the case since the inception of ECM (imaging, workflow, RM)solutions. So, solution providers have to make sure that the right processes are in place to keep all the products in sync, for example when a new release comes out for one of the components. Often theres the question of backward compatibility between the products. Hopefully, the partnership between Microsoft and their solution providers will help manage and mitigate these risks.
October 30, 2011 at 3:31 pm
Thanks for commenting, Marty. It’s always good to hear from you folks out in the trenches. Stop by again soon.
Cheers,
Don
October 30, 2011 at 4:02 pm
Don, I thought your blog followers would want to know about your promotion to Director of Compliance Products for GimmalSoft. In this role, Don needs to keep a pulse on the SharePoint for ECM marketplace. Thanks for sharing your insights!
October 31, 2011 at 6:46 pm
Thanks, Dr. Cisco. I’m really looking forward to all the opportunities this new position will provide. I’m also hoping our readers will actively participate as we begin to focus on the strategic vision for the future of SharePoint-based records and information management. It’s all very exciting…
November 1, 2011 at 10:31 am
Don,
Please push to get SP *integrated* RM solutions…5015.02-STD compliant…into the slowly arriving gov’t cloud/DECC environment. Not only will you pay for your kids’ college, you’ll be a national hero (albeit unsung)!
Not many senior feds out there understand what this means. Industry needs to paint a clear picture of the business need, not just call a good ride on the SP bandwagon mission success.
At a time of intense fiscal scrutiny/austerity, IM types need to show comptrollers and senior leaders the ROI in stark terms or else they’ll view proposals as “one more IT panacea” to be avoided.
November 1, 2011 at 8:25 pm
Thanks, Mark, this is terrific input. I’ll contact you offline so we can discuss ways to make this happen.
Regards,
Don
April 28, 2012 at 8:32 pm
Some users are arguing the fact that SharePoint and Oracle are storing contents in the database rather than in a file system compared to the others in the top quadrant (EMC, IBM and Opentext). The concern is that database will quickly get full to the extent of impacting performance. Has Gartner considered this point in their detailed evaluation or is it not an issue to be concerned about.
April 30, 2012 at 1:28 pm
I can’t speak for Gartner, AKZ, but personally I’ve never seen a well-administered SharePoint database that overloaded enough to affect performance. I have seen plenty of poorly-administered databases of all kinds fill up very quickly and significantly affect performance. But that’s an issue with Database Administrator rather than the solution he’s working with.
That’s not to say that I don’t have an issue with storing content in a database from a records management perspective, though. It’s technically very difficult to forensically destroy a record (i.e. so it is unrecoverable) when the record is stored in a database. That’s why I always recommend that my customers use External Blob Storage solutions when they are managing their records in a SharePoint repository. (Coincidentally, this will also help alleviate some pressure put on the database – but that should really be a secondary consideration.)
June 1, 2012 at 6:58 pm
By default, SP does store content (including documents) on DB tables. But, you always have the option to use EBS (as Don mentioned) or RBS (which is now recommended by MS). Using these solutions will allow you to store the document metadata on the DB, but the actual document on a file system. As far as RBS requirements go, SQL Server standard edition is required (with the enterprise edition, you can use third-party RBS providers to store the documents on a file system that is external to the actual server that runs the SQL Server).
You can read more about RBS here: http://technet.microsoft.com/en-us/library/ee748649.aspx
June 2, 2012 at 3:02 am
Thanks, Hossein! For bonus points, can you briefly explain to us the difference between EBS and Remote Blob Storage and why our friends at Microsoft recommend RBS?